Intelligent Capture using IBM Datacap

The Challenge

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

Enables your customers to capture and submit documents on demand using their smartphone or tablet. Increases accuracy with capture and validation at the point of contact, while accelerating content integration into a case file or business process. Offers enriched mobility with iOS and Android apps, and provides an SDK that enables developers to embed Datacap Mobile functionality into their iOS or Android apps.

IBM Business Process Management

The Challenge

Business process management is critical to the way that nearly all organizations operate. That’s because business processes lay the foundation for back-office and front-office business functions — from managing invoices and records to quickly opening customer accounts and offering real-time promotional offers to prospects. At the end of the day, business processes allow all the different parts of an organization to efficiently and effectively work together toward their common goal of serving customers better.

Business process management (BPM) leverages software and services to provide total visibility into your organization’s business processes. BPM helps you automate, monitor and optimize continuously improve business processes to increase efficiency and reduce costs.

Key benefits